Policies

We strive to provide high-quality services and want you to be completely satisfied. However, we understand that sometimes things don't go as planned. We would always encourage early discussion if you are unhappy with any aspect of our service to allow us to work together to rectify the situation.

This policy outlines our approach to refunds for our services:

Eligibility for Refunds:

Refunds for services are considered under the following circumstances:

• Non-Delivery of Service: If we fail to provide the agreed-upon service through our own fault, you will be entitled to a full refund.
• Significant Deviation from Agreed Scope: If the service provided deviates materially from the agreed-upon scope of work outlined in the contract, and this deviation significantly impairs the intended outcome, a partial or full refund may be considered. "Significant deviation" refers to a demonstrably substantial failure to meet the agreed-upon deliverables or milestones, not minor variations or subjective interpretations of the outcome. This does not apply when changes have been mutually agreed during the life of the contract.
• Cancellation by Us: If we cancel a service without reasonable notice, you are entitled to a full refund.

Non-Refundable Situations:

Refunds are not typically provided in the following situations:

• Client Cancellation: Once work has commenced following payment, refunds will not be issued for client cancellations.
• Failure to Provide Required Information: If you fail to provide necessary information or resources within the agreed-upon timeframe, hindering our ability to deliver the service, no refund will be issued.
• Completion of Service to a Reasonable Standard: If the service has been completed in accordance with the agreed-upon scope of work, and to a reasonable professional standard, no refund will be issued.
• Dissatisfaction with Business Outcomes: Business consultancy aims to provide advice and guidance. We cannot guarantee specific business outcomes. Therefore, dissatisfaction with the final business results, where the service itself was delivered as agreed, will not be grounds for a refund.

How to Request a Refund:

To request a refund, please contact us as soon as possible on 0161 929 8389 and ask to speak to one of our Directors.

Refund Processing:

Once we receive your refund request, we will review it carefully and contact you within 10 business days to discuss the matter.

• If a refund is approved, it will be processed and credited back to your original payment method within 21 business days.
• If your refund request is denied, we will provide you with a written explanation outlining the reasons for the denial.

Your Statutory Rights:

This refund policy does not affect your statutory rights