Policies

We strive to provide high-quality services and want you to be completely satisfied. However, we understand that sometimes things don't go as planned. We would always encourage early discussion if you are unhappy with any aspect of our service to allow us to work together to rectify the situation.

Refund Policy

This policy outlines our approach to refunds for our services:

Eligibility for Refunds:

Refunds for services are considered under the following circumstances:

• Non-Delivery of Service: If we fail to provide the agreed-upon service through our own fault, you will be entitled to a full refund.
• Significant Deviation from Agreed Scope: If the service provided deviates materially from the agreed-upon scope of work outlined in the contract, and this deviation significantly impairs the intended outcome, a partial or full refund may be considered. "Significant deviation" refers to a demonstrably substantial failure to meet the agreed-upon deliverables or milestones, not minor variations or subjective interpretations of the outcome. This does not apply when changes have been mutually agreed during the life of the contract.
• Cancellation by Us: If we cancel a service without reasonable notice, you are entitled to a full refund.

Non-Refundable Situations:

Refunds are not typically provided in the following situations:

• Client Cancellation: Once work has commenced following payment, refunds will not be issued for client cancellations.
• Failure to Provide Required Information: If you fail to provide necessary information or resources within the agreed-upon timeframe, hindering our ability to deliver the service, no refund will be issued.
• Completion of Service to a Reasonable Standard: If the service has been completed in accordance with the agreed-upon scope of work, and to a reasonable professional standard, no refund will be issued.
• Dissatisfaction with Business Outcomes: Business consultancy aims to provide advice and guidance. We cannot guarantee specific business outcomes. Therefore, dissatisfaction with the final business results, where the service itself was delivered as agreed, will not be grounds for a refund.

How to Request a Refund:

To request a refund, please contact us as soon as possible on 0161 929 8389 and ask to speak to one of our Directors.

Refund Processing:

Once we receive your refund request, we will review it carefully and contact you within 10 business days to discuss the matter.

• If a refund is approved, it will be processed and credited back to your original payment method within 21 business days.
• If your refund request is denied, we will provide you with a written explanation outlining the reasons for the denial.

Your Statutory Rights:

This refund policy does not affect your statutory rights

We keep our refund policy under regular review. This version was last updated on 21/06/25

Privacy Policy

Effective Date: 16/10/25

We know privacy matters. This policy explains in simple, honest terms how Myers Laroche collects, uses, and keeps your personal information safe. We are fully committed to being open and transparent, and we always follow UK data protection rules, including the GDPR.

This policy applies whenever you use our website, www.myerslaroche.co.uk, or engage with our services.

How to Contact Us

If you have any questions at all about this policy or how we handle your data, please don't hesitate to reach out:

• Email:
• info@myerslaroche.co.uk
• Address:
• 21-23 Stamford New Road, Altrincham, Cheshire, WA14 1BN
• Phone: 0161 929 8389 (Just ask for the Data Protection Lead)

The Information We Collect

When you interact with us, we collect a few different types of information. It generally falls into these categories:

• Who You Are (Identity Data): Your name and title.
• How to Reach You (Contact Data): Your email address, phone number, and physical address.
• Details of the Service (Service Data): Information related to the specific services you have hired us for, including contracts and progress updates.
• Website Housekeeping (Technical & Usage Data): Technical data about your device and browser (like your IP address) and information on how you use our site (like which pages you visit). This helps us keep the website running smoothly.
• Marketing Preferences (Marketing Data): Your choices about which updates you want to receive from us.

A Note on Sensitive Data: We don't generally collect any highly sensitive data (such as details about your health, race, or religious beliefs).

Why We Use Your Data (Our Legal Reasons)

We will only use your personal data when the law allows us to. We rely on a "lawful basis" to process your data, which means we have a specific legal reason for doing so.

We process your data for the following purposes:

• To deliver and manage the services you request (e.g., fulfilling a contract, invoicing): We rely on the Performance of a Contract with you.
• To communicate with you during the service period: We rely on the Performance of a Contract and/or our Legitimate Interests (to ensure effective service delivery).
• To send you marketing and promotional communications: We rely on Consent (where you have explicitly opted-in) or Legitimate Interests (to inform existing clients about similar services).
• To improve our website, services, and user experience: We rely on Legitimate Interests (to keep our website updated and relevant, and to study how customers use our services).

Keeping Your Data Safe

• Data Sharing: First things first: We do not sell your personal data. Ever! We only share it with essential, trusted service providers who help us run our business (for example, our email software provider or website host). They are legally required to keep your data safe too.
• Data Security: We protect your data with strict security measures to prevent it from being lost, used incorrectly, or accessed by anyone unauthorized.
• Data Retention: We only keep your information for as long as we need it to deliver our services or to satisfy any legal, accounting, or reporting requirements.

Your Data Protection Rights

You have important rights over your personal data under UK law. We respect these rights and make it easy for you to use them. You have the right to:

• The Right to Know: You can ask us what information we have about you.
• The Right to Correct: You can ask us to fix anything that's inaccurate or incomplete.
• The Right to Be Forgotten: You can ask us to delete your personal data when there’s no good reason for us to keep holding it.
• The Right to Stop: You can object to us processing your data, for example, by telling us to stop sending you marketing emails.
• The Right to Restrict: You can ask us to pause or limit how we use your data.

To exercise any of these rights, simply contact us at info@myerslaroche.co.uk

Complaints: We hope we can resolve any issues directly with you, but you always have the right to complain to the Information Commissioner's Office (ICO), which is the UK's supervisory authority for data protection.

Policy Updates

We keep our privacy policy under regular review. This version was last updated on 16/10/25